Cookie Policy

1. Scope and Relationship to Other Policies

1.1 Purpose of This Cookie Policy

This Cookie Policy explains how Wholesale Hub ("Wholesale Hub," "we," "us," or "our") uses cookies and similar technologies when you visit, access, or use our website, applications, marketplace, and related online services (collectively, the "Platform").

1.2 Who This Policy Applies To

This Cookie Policy applies to visitors to our website and to authorized users of Buyer and Supplier accounts. Because Wholesale Hub is a business-to-business platform, the information collected through cookies may relate to employees, owners, operators, contractors, and other representatives of businesses that interact with the Platform.

1.3 Relationship to the Privacy Policy

This Cookie Policy supplements our Privacy Policy. The Privacy Policy explains how we collect, use, disclose, retain, and protect personal information more broadly, including information collected through cookies and similar technologies. If there is a conflict between this Cookie Policy and the Privacy Policy, the Privacy Policy will control unless this Cookie Policy specifically says otherwise.

1.4 Related Terms

Capitalized terms used but not defined in this Cookie Policy have the meanings given in our Terms of Service or Privacy Policy, as applicable.

1.5 Private Beta

The Platform is currently offered in private beta. Our features, workflows, service providers, and technology stack may change over time. As a result, the specific cookies and similar technologies we use may also change, and we may update this Cookie Policy accordingly.

2. What Cookies and Similar Technologies Are

2.1 Cookies

Cookies are small text files placed on your browser, device, or system when you visit a website or use an online service. Cookies can help websites recognize your browser or device, remember information about your session, store preferences, and support functionality and security.

2.2 Similar Technologies

When we refer to "cookies" in this Policy, we also mean similar technologies that serve related purposes, including:

• •pixels, web beacons, and tags;
• •local storage and session storage;
• •software development kits ("SDKs");
• •scripts and APIs;
• •device identifiers; and
• •similar technologies used for analytics, authentication, fraud prevention, performance monitoring, or communications measurement.

Not all of these technologies work exactly like browser cookies, but we refer to them together in this Policy because they often serve similar functions.

2.3 Session and Persistent Cookies

Some cookies are session cookies, which expire when you close your browser or end your session. Others are persistent cookies, which remain on your device for a longer period until they expire automatically or are deleted by you or your browser.

3. Information Collected Through Cookies and Similar Technologies

3.1 Categories of Information

Depending on the technology and how you use the Platform, cookies and similar technologies may collect or store information such as:

• •IP address and approximate location derived from IP;
• •browser type, device type, operating system, language, and time zone;
• •pages viewed, links clicked, search activity, session duration, and navigation patterns;
• •login status, authentication state, and security-related information;
• •settings and preferences, such as interface choices or saved workflow state;
• •cart, checkout, and transaction-related interactions;
• •performance data, errors, crash information, and diagnostic information;
• •referral URLs, campaign parameters, and engagement with communications; and
• •fraud-prevention and risk signals, such as unusual access patterns or device consistency indicators.

3.2 Combination With Other Information

We may combine information collected through cookies and similar technologies with other information we collect, including account information, Order history, transaction information, shipping information, support records, or other data described in our Privacy Policy.

3.3 When Cookie Data Is Personal Information

Depending on the applicable law and the context in which it is used, information collected through cookies and similar technologies may constitute personal information or personal data. We will handle that information in accordance with our Privacy Policy and applicable law.

4. How We Use Cookies and Similar Technologies

4.1 To Operate the Platform

We use cookies and similar technologies to provide the Platform and enable core functionality, including:

• •maintaining login sessions;
• •keeping users authenticated;
• •supporting account navigation and workflow continuity;
• •remembering cart contents or checkout progress;
• •supporting ordering, claims, and account tools; and
• •routing requests and maintaining service stability.

4.2 To Secure Accounts and Prevent Fraud

We use these technologies to protect the Platform, detect suspicious behavior, reduce fraud, manage authentication, identify unusual login or transaction patterns, and help enforce our Terms and platform rules.

4.3 To Remember Your Preferences

We may use cookies and similar technologies to remember settings and preferences, such as language, region, interface choices, cookie preferences, and other features designed to improve your experience.

4.4 To Measure Performance and Improve the Platform

We use cookies and similar technologies to understand how users interact with the Platform, measure traffic and feature usage, monitor reliability and uptime, troubleshoot technical issues, analyze errors, and improve product design, performance, and beta functionality.

4.5 To Support Communications

We may use certain technologies in our emails, notifications, or web pages to understand whether communications were delivered, opened, or engaged with, so that we can improve support communications, onboarding, and business marketing where permitted by law.

4.6 To Measure Campaigns and Public-Facing Marketing

On public-facing pages or marketing-related pages, we may use cookies or similar technologies to understand traffic sources, measure campaign effectiveness, and improve content relevance. If we use advertising, targeting, or retargeting technologies, we will provide notice and choice where required by law.

5. Categories of Cookies We Use

5.1 Strictly Necessary Cookies

These cookies are required for the Platform to function properly and securely. They may be used to:

• •keep users logged in;
• •authenticate account sessions;
• •protect against fraud and abuse;
• •maintain security, load balancing, and network integrity;
• •store user privacy choices; and
• •support checkout, account access, and other essential workflows.

Because these cookies are necessary to operate the Platform, they generally cannot be disabled through our cookie settings tools, although your browser may allow you to block them. If you block strictly necessary cookies, parts of the Platform may not function correctly.

5.2 Functional and Preference Cookies

These cookies help us remember your settings and provide enhanced functionality. They may be used to:

• •remember language or region preferences;
• •preserve workflow state within the Platform;
• •remember interface selections;
• •make support or onboarding interactions smoother; and
• •personalize non-essential features based on prior choices.

If these cookies are disabled, some convenience or personalization features may not work as intended.

5.3 Analytics and Performance Cookies

These cookies help us understand how the Platform is used and how it performs. They may be used to:

• •count visits and traffic sources;
• •measure page views, session activity, and feature adoption;
• •identify bugs, broken links, and performance issues;
• •evaluate whether product changes improve usability; and
• •support reporting, beta testing, and internal research.

Where required by law, we will seek consent before using analytics or performance cookies that are not strictly necessary.

5.4 Communications and Measurement Technologies

We may use tags, pixels, or similar technologies to measure engagement with our emails, notices, or public-facing pages. These technologies help us understand whether messages are opened, whether links are clicked, and whether content is working as intended.

5.5 Advertising, Campaign, and Targeting Technologies

We may use or later adopt cookies or similar technologies for campaign measurement, audience building, or advertising-related purposes on public-facing pages. These technologies may help us:

• •measure the effectiveness of outreach or advertising;
• •understand whether users who saw content later visited our site;
• •limit repeated display of the same campaign; or
• •improve the relevance of public-facing business marketing.

If and when these technologies are used in a way that requires consent or opt-out rights under applicable law, we will provide the required notice and choice mechanisms.

5.6 Current Technology Mix May Change

Because our Platform is in private beta and our vendors and services may evolve, the exact cookies, technologies, providers, and retention periods in use may change over time. Our cookie settings tool, when available, may reflect the most current non-essential technologies active on the Platform.

6. Third-Party Cookies and Similar Technologies

6.1 Third-Party Services

Some cookies and similar technologies may be set by third parties that help us operate the Platform or that provide features you interact with. Depending on our configuration, these may include providers supporting:

• •payment processing and payout workflows;
• •authentication, fraud prevention, and account security;
• •hosting and infrastructure;
• •analytics and performance monitoring;
• •communications and email delivery;
• •customer support tooling;
• •embedded content or business integrations; and
• •shipping, verification, or other operational services.

6.2 Embedded or Linked Features

If you interact with third-party tools, payment pages, embedded widgets, support experiences, or linked services, those third parties may collect information directly from your browser or device using their own cookies and similar technologies. Their collection and use of information are governed by their own privacy policies and terms, not this Cookie Policy.

6.3 Third-Party Control

We do not control every cookie or similar technology used by third-party providers, especially when those providers act independently. You should review the privacy and cookie information of relevant third parties if you want more detail about how they handle your information.

7. Your Choices

7.1 Cookie Preferences Tool

Where we make a cookie banner, consent manager, or cookie preferences tool available, you may use it to manage certain non-essential cookies and similar technologies. Your available choices may vary depending on your location, the page you visit, and the technologies in use.

7.2 Browser and Device Controls

Most browsers allow you to block, delete, or otherwise control cookies through browser settings. Some devices and browsers also allow you to control local storage, SDK permissions, or similar technologies. These settings are generally controlled through your browser or device, not through Wholesale Hub.

7.3 Consequences of Blocking Cookies

If you block or delete cookies, some parts of the Platform may not function properly. For example, you may not be able to stay signed in, complete checkout reliably, preserve workflow state, access certain features, or receive the same level of security monitoring.

7.4 Email Preferences

If you no longer want to receive promotional or marketing emails from us, you may use the unsubscribe link in those messages. Even if you opt out of promotional emails, we may still send transactional or service-related communications, including messages about Orders, payouts, account changes, policy updates, shipping, Claims, or security issues.

7.5 Global Privacy Control and Similar Preference Signals

Some browsers or extensions may offer privacy preference signals, such as Global Privacy Control ("GPC"). Where required by applicable law, and where our services are configured in a way that makes such a signal relevant, we will process legally required browser-based opt-out preference signals in accordance with applicable law and our Privacy Policy.

7.6 Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is no uniform industry standard for how to interpret or respond to Do Not Track signals, our Platform does not necessarily respond to such signals in every context. However, nothing in this Section limits any obligation we may have under applicable law to recognize a valid browser-based privacy preference signal where required.

8. Legal and Privacy Rights Related to Cookie Data

8.1 Privacy Rights

Depending on where you are located, you may have rights relating to personal information collected through cookies and similar technologies, including rights to know, access, correct, delete, or opt out of certain uses or disclosures. For more information about those rights and how to exercise them, please review our Privacy Policy.

8.2 Sales, Sharing, and Targeted Advertising Concepts

Depending on the applicable law and the specific technology involved, certain disclosures of cookie-related information to third parties may be treated as a "sale," "sharing," or targeted advertising. Where applicable, we will provide any required notice and opt-out mechanisms.

8.3 Consent

Where applicable law requires consent before we use non-essential cookies or similar technologies, we will seek that consent through an appropriate notice or preference tool before those technologies are activated, except where an exemption or other lawful basis applies.

9. Data Retention

9.1 Cookie Lifespan

The amount of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie and on the configuration of the relevant technology. Some cookies expire when you close your browser. Others remain until a defined expiration date or until you delete them.

9.2 Information Retention

Information collected through cookies and similar technologies may be retained for the periods described in our Privacy Policy, taking into account the purpose for which the information was collected, security and fraud-prevention needs, legal obligations, dispute resolution needs, and operational requirements.

10. Changes to This Cookie Policy

10.1 Updates

We may revise this Cookie Policy from time to time to reflect changes in the Platform, our service providers, our technology stack, legal requirements, or our business practices. When we do, we will update the "Last Updated" date at the top of this page and provide additional notice where required by law.

11. Contact Us

11.1 Contact Information

If you have questions about this Cookie Policy or our use of cookies and similar technologies, contact us at:

Wholesale Hub
Attn: Privacy
legal@wholesalehub.ai